I’m not a confrontational person. The idea for Izoh came to me during a visit where I wasn’t happy with the service. I started thinking about how I could share that feedback right away and get it to someone who could actually do something about it.
That became the starting point for Izoh. I built it around a quieter way to speak up, with a short path between noticing a problem and making the team aware of it.
The flow starts with a QR code. A guest scans it and shares a rating, complaint, suggestion, or feedback about a member of staff. The message reaches the team in Telegram, with the place it refers to, the guest’s comments, and a photo if one is included.
For me, the useful part is that context. A low score alone leaves a lot of questions. Knowing what happened and where gives the team something concrete to respond to while the experience is still fresh. It also gives the guest a way to be heard without having to start an uncomfortable conversation.
I see Izoh as a tool for places that serve people in person: cafés, shops, clinics, hotels, and other service businesses. Alongside individual messages, teams can look for recurring topics and complaints. There is also an option to invite guests to leave a review on a public platform.
With Izoh, I want to make honest feedback easier to give and easier to act on. The product grew from a situation I found myself in, and that experience is still a useful way for me to think about what it should do.
Explore izoh.app or open Izoh in Telegram.